SHIPPING:

- We Offer Fast, Reliable & Secure Delivery Across Australia.

- AussieVaping prioritises fast dispatch, reliable delivery, and secure handling for every order placed through our online vape store. Each parcel is carefully prepared to ensure your disposable vapes and nicotine products arrive safely and on time, regardless of your location within Australia. We ship nationwide across all Australian states and territories using reputable courier networks to maintain consistent and dependable delivery service.

- Total Delivery Time = Processing time + Shipping time.

- Processing Time: 1-2 business days, then shipped out after quality checking. Our operations team verifies product accuracy, packaging integrity, and order details before every shipment to ensure consistent service quality.

- Shipping Shipping: 3-7 business days in normal cases.

We ship nationwide using reputable carriers such as Australia Post and other trusted couriers. Estimated delivery times:

- Metro Areas: 2–4 business days

- Regional Areas: 3–7 business days

- Remote Locations: Delivery times may be longer depending on local courier routes and service availability

- Delivery times are estimates only and may vary during high-volume periods, public holidays, extreme weather, or other courier network disruptions.

ORDER TRACKING:

- Tracking number will sent via email once shipped out.

Once your order leaves our warehouse, a tracking link will be sent via email so you can monitor your shipment in real time until delivery. Tracking information is provided directly by the courier network. If tracking updates do not appear within 48 hours after dispatch, our support team can assist with investigating the shipment status.

SHIPPING COST:

- Shipping costs are calculated at checkout.

DISCREET PACKAGING:

- All parcels are shipped in plain, unbranded packaging with no references to vaping products. This discreet packaging ensures customer privacy and prevents unwanted attention during the shipping process.

INCORRECT ADDRESS OR DELIVERY ISSUES:

- Customers are responsible for providing the correct and accurate delivery details.

- PO Box is not accepted as shipping address.

- Incorrect or incomplete addresses may result in delivery delays or failed delivery attempts.

- Parcels returned due to incorrect address details may require additional reshipping fees. In such cases, it's customer's reponsibilty to pay the reshipping fees.

- If a parcel is delayed, lost, or incorrectly delivered, we will work with the courier to investigate and resolve the issue as efficiently as possible.

DAMAGED OR MISSING ITEMS:

- If your parcel arrives damaged, tampered with, or missing items, please follow these steps:

- Take clear photos or videos showing the issue

- Contact our customer support team within 48 hours of delivery

- Each claim is carefully assessed. Once confirmed, we will send you a replacement for the damaged or missing items.

LOST OR HELD PARCELS:

- If your parcel is lost or held up at any point during delivery (for example, at a courier depot), please contact our customer support team and we will send you a replacement order.

- Once your parcel has been successfully delivered, as confirmed by courier tracking, We are not responsible if it is lost or misplaced after delivery.

RETURNS & EXCHANGES:

Returns and Exchanges are NOT ACCEPTED for any products at this time.

CANCELLATION:

- Orders can be cancelled before shipping out: Bank processing fee will be applied, approximately 10% of the order value.

- Orders CAN'T BE CANCELLED if the parcel has already been shipped out or on its way to destination.

CUSTOMER SUPPORT:

- Our support team is available to assist with any shipping enquiries, tracking updates, or delivery concerns. If you need help with an order, simply reach out through our support channels and we will respond as quickly as possible to ensure your order experience remains smooth and reliable.